HEY GUYS, IS THIS OBSERVATION RELATABLE?
Hey guys, is this observation relatable?
After paying for groceries at a supermarket, I give money to the salesperson, and she looks at me pointedly and says madam I don't have change. Personally, I love to give tips especially when I am pleased at service rendered. however, when there is a sense of entitlement to leave the change, that is another matter.
Tipping you should be my choice. And what beats me is she makes no effort to try to look for the change from the next person.
What makes it more ridiculous, are those that will say to you need to buy something the equivalent of your change and I am thinking I am done buying and I am not interested in buying anything else. Oh, have you met the ones that will ask you with a frowning face, which means I don’t want any stress, If u have the exact change of what u want to buy before they sell to you? And again, the ones that will say come back for your change.
In all categories I insist I get my change immediately, and I completely ignore the murmurs and rantings I am thinking you are supposed to serve your customers and go out of your comfort zone to please them and because of a good attitude, you get a big tip and sell more. customer service is evidently a challenge in a lot of businesses.
After paying for groceries at a supermarket, I give money to the salesperson, and she looks at me pointedly and says madam I don't have change. Personally, I love to give tips especially when I am pleased at service rendered. however, when there is a sense of entitlement to leave the change, that is another matter.
Tipping you should be my choice. And what beats me is she makes no effort to try to look for the change from the next person.
What makes it more ridiculous, are those that will say to you need to buy something the equivalent of your change and I am thinking I am done buying and I am not interested in buying anything else. Oh, have you met the ones that will ask you with a frowning face, which means I don’t want any stress, If u have the exact change of what u want to buy before they sell to you? And again, the ones that will say come back for your change.
In all categories I insist I get my change immediately, and I completely ignore the murmurs and rantings I am thinking you are supposed to serve your customers and go out of your comfort zone to please them and because of a good attitude, you get a big tip and sell more. customer service is evidently a challenge in a lot of businesses.
Tell me what you think in the comment section.
This is such a classic naija move and it is quite embarrassing and annoying. Sometimes I insist on getting my change. They do that to ten customers in a day and boom! Good money in their pocket. I won't allow it again.
ReplyDeleteCustomer service in Nigeria is generally poor. Actions of this nature have long become a trend and most of us do not bother anymore. Sooner than expected it will become a way of life.
ReplyDelete